DOPT Issued Guidelines regarding handling of complaints in Ministries/Departments

No. 104/76/20 1 1-AVD.I
Government of India
Ministry of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)

New Delhi, Dated October 18, 2013


Subject;- Guidelines regarding handling of complaints in Ministries/Departments.

The undersigned is directed to say that the instructions regarding dealing with anonymous and pseudonymous complaints as contained in this Department’s CM No. 321/4/91-AVD.III, dated 29th September, 1992 and as reiterated vide DOP&T’s OM No. 371/38/97-AVD.III, dated 3/11/1997, being at variance with instructions issued by CVC in this regard vide circular No.3(V)/99/2 dated 29th June, 1999, No. 98/DSP/9, dated 31st January, 2002 and llth October, 2002, had been receiving the attention of the Government for the past some time.

2. The matter was examined afresh in consultation with the Central Vigilance Commission. Subsequent to the Public Interest Disclosure & Protection of Informers’ Resolution — 2004 (PIDPI), the Commission has created a mechanism for handling complaints where identity of the complainant is kept secret and the complainant is provided protection. This has been endorsed and operationalized by the Central Government with the approval of the competent authority.

3. In view of the fact that complainants who desire to protect their identity now have the protection of the Public Interest Disclosure & Protection of Informers’ Resolution — 2004 (PIDPI), the following procedure is laid down for handling anonymous and pseudonymous complaints, in supersession of instructions contained in DoP&T’s OM No. 32 1/4/91- AVD.III dated 29th September, 1992:

(i) No action is required to be taken on anonymous complaints, irrespective of the nature of allegations and such complaints need to be simply filed.

(ii) Complaints containing vague allegations could also be filed without verification of identity of the complainant.

(iii) If a complaint contains verifiable allegations, the administrative / Ministry/Department may take cognizance of such complaint with the approval of the competent authority to be designated by the Ministry/Department, as per their distribution of work. In such cases, the complaint will be first sent to the complainant for owning/disowning, as the case may be. If no response is received from the complainant within 15 days of sending the complaint, a reminder will be sent. After waiting for 15 days after sending the reminder, if still nothing is heard, the said complaint may be filed as pseudonymous by the Ministry/Department.

4. Instructions contained in para-3 above would also be applicable (with appropriate competent authority to be designated under para 3 (iii) above) for dealing with complaints against Secretaries to the Government of India or Chief Executives / CMDs / Functional Director of PSEs/PSBs/FIs, which will continue to be referred to the Cabinet Secretariat for placing before the Group of Secretaries headed by the Cabinet Secretary/Secretary (Co ordination) in the Cabinet Secretariat, as the case may be, as per procedure given in Department’s OM No. 104/ 100/2009-AVD.I, dated 14/1/2010 and DPE’s OM No. 15(1)/2010-DPE(GM), dated 11/3/2010, as amended from time to time.

(G. Srinivasan)
Under Secretary to the Government of India

 source : DOPT

NPS : Changes in Investment Guidelines for the Government Sector



File No.: PFRDA/2O13/16/PFM/4

Date: 15 Oct 2013

All Pension Funds

Subject: Investment Guidelines

1. Changes in Investment Guidelines for the Government Sector

The following changes in the investment guidelines have been made :-

1.1 Debt securities selected for Investments should have a minimum residual maturity period of  three years from the date of investment by the Pension Fund.

1.2 Debt securities must have an investment grade rating from at least two credit rating agencies.  Apart from ratings by agencies. PF shall undertake their own due diligence for assessment of risks associated with the securities before investments.

1.3 Credit Default Swaps (CDS) on Corporate Bonds are eligible derivative instruments.

1.4 Rated asset backed securities (ABS) are eligible securities for investments provided they have a residual maturity of not less than three years and have an investment grade rating from at least two rating agencies.

2. Guidelines for Private Sector — Corporate CG and NPS lite
Please note that both Corporate CG and NPS Lite Schemes follow the Government pattern of investment and hence investment guidelines as applicable to the Government sector and any subsequent amendments to investment guidelines of Government sector will also be applicable to Corporate CG and NPS lite Schemes. Investment guidelines, and any subsequent changes thereto as applicable to the Government sector, therefore should be adopted simultaneously for Corporate CG and NPS Lite Scheme.

(Subroto Das)
Chief General Manager

Source :

Expected DA from January 2014

Expected DA from January 2014

The rate of Dearness Allowance payable to central Government Employees is arrived from a prescribed formula. In which the main component is the Average AICPIN for Industrial Workers for twelve months prior to every January and July of every year. So it is quite obvious that everyone wants to know the Consumer Price Index Numbers for Industrial Workers of every month. So they can calculate the rate of Dearness Allowance approximately after every six months.Expected DA from January 2014

The AICPIN for Industrial workers for the month of July has been released by Labour Bureau to day. As this is the seventh month’s AICPIN , we need still five months AICPIN to calculate the rate of Dearness Allowance to be paid to central Government Employees from January 2014. But with these 7 months CPI points, the expected DA from January 2014 can be arrived approximately.

If we look at the increase rate of the AICPIN for the 12 months starting from January 2012 to December 2012, the AICPIN for the month of January 2012 was 198 and for the month of December 2012 was 219. The total increase for the year was 21 points.

For the next twelve months starting from July 2012 to June 2013, the AICPIN for July 2012 was 212 and June 2013 was 231 and the total increase was 19 points.

So we can expect that for these twelve months from January 2013 to December 2013 the increase will be more than 20 points. It should be noticed that the AICPIN is increased by 4 points for the month of July 2013. This trend is expected to be continued as the Rupee is falling against Dollar consistently. It will have a considerable impact on the prices of basket of essential commodities and Consumer Price Index too. The month of January has been started with 221 points, and this July 2013 touched 235 points level. Up to this month the total increase is 14 points. As this is the seventh month of these twelve months, the remaining 5 months will have a increase of 10 to 15 points level. So the total increase for this year will be of 24 to 29 points. According to this summary the Average AICPIN for these twelve months will be from 233 points to 234 points.

Taking all the above factors into consideration, if we apply this in the formula prescribed for calculating the rate of Dearness Allowance, the answer is as follows:

The Expected DA from January 2014 will be at 100% to 102% level. 

Declaration of Productivity Linked Bonus (P.L. B.) for the year 2012-2013

Employees' Provident Fund Organisation
(Ministry of Labour & Employment, Govt. Of India) 

No. WSU/12(1)12012-13/PLB/13048

Date: 09 Oct 2013

All Regional P.F. Commissioners
In-charge of the ROs/SROs
Regional P.F. Commissioner-I(ASD), Head Office

Sub: Declaration of Productivity Linked Bonus (P.L. B.) for the year 2012-2013.

The Central Government, under Section 5D(7) of the Employees' Provident Funds & Miscellaneous Provisions Act, 1952 has conveyed its approval to the extension of the existing Productivity Linked Bonus Scheme 1998-2004 (Revised) for the year 2012-2013 vide their letter No A-26022/1/1994-SS.1 dated 07th October 2013.

2. Accordingly, the Central Provident Fund Commissioner is pleased to approve the payment of the Productivity Linked Bonus for the year 2012-2013 for 60(Sixty) days in  all the offices of EPFO. The bonus of 60 days has been assessed on the basis of Performance Report forwarded by the field offices in compliance to Head Office letter dated 09.09.2013. The payment of bonus is to be released before Puja Festival, to all Group 'C', 'D' and Group 'B' (Non-Gazetted) employees.

3. The terms and conditions governing payment of P.L.B. will be as per the instructions issued by the Government of India for payment of the bonus to the employees in Central Government departments from time to time. However, the quantum of bonus may be assessed as per the following formula circulated vide Govt. of India, Ministry of Finance O.M. No. 14(1) E.Co-ord.I/2004 dated 30.9.2004.

= (AVERAGE EMOLUMENTS) x (NUMBER OF DAYS OF BONUS) / 30.4 x (Average Number of days in a month)

4. The maximum amount of bonus will be restricted to the amount admissible to those drawing emoluments of Rs.3500/- per month. The bonus in respect of the employees drawing emoluments of more than Rs.3500/- per month will be calculated as if the emoluments were Rs.3,500/- per month.

5. The term ‘emoluments’ occurring in these orders will include Basic Pay, Personal Pay, Special Pay, Deputation (Duty) Allowance and Dearness Allowance, but will not include other Allowances, such as HRA, CCA Special Compensatory (Remote locality) Allowance, Bad Climate Allowance, Children Education Allowance and Interim Relief etc.

6. The expenditure incurred for payment of bonus may please be debited from the budget head ‘Productivity Linked Bonus.

Yours faithfully,
(Sanjay Kumar)
Financial Advisor & Chief Accounts Officer

Source :

Recent Posts

Popular Posts