LPG SMS booking facility for IOC & BPCL and IVRS for HPCL customers

Shri Murli Deora, Minister of Petroleum and Natural Gas launched here today the innovative customer service initiatives of three Oil Marketing Companies(OMCs) by sending an SMS on IOC’s SMS booking number. He also unveiled the IVRS (Integrated Voice Response System) mechanism of HPCL. With this the consumers of domestic LPG have been provided a platform for quick and smooth booking of LPG Refills. They will not only get acknowledgement but also get information about cylinder delivery. The facility has been initially launched in Delhi and would be expanded in a phased manner to cover all towns of the country having population of over 5 lakhs. The Minister of State for Petroleum and Natural Gas Shri Jitin Prasada dialed the unified six digit toll free number of all the three OMCs to mark inauguration of the new number for registering complaints towards effective grievance redressal. This replaces the earlier separate eleven digit numbers of three companies thus making it easier for customers to remember and make use of the facility in a more meaningful way. View Full Details

POST OFFICES OFFER SERVICES UNDER NEW PENSION SCHEME

NEW DELHI: Post offices will soon offer services under the new pension system as the department of posts is set to sign an agreement with the Pension Fund Regulatory and Development Authority (PFRDA) in this regard. Initially, the services will be available only in computerised post offices, an official in the ministry of communications & IT said. After the agreement, the postal department will act as an agency to enrol NPS customers, the official said requesting anonymity. Technically known as ‘points of presence’ (PoPs), these agencies serve as contact and collection centres where pension contributions are collected under the NPS scheme. There are 21 PoPs providing NPS services including banks such as State Bank of India, Axis Bank, ICICI Bank, Oriental Bank of Union Bank ofIndia. The pension regulator is now convinced that some of the post offices have the IT infrastructure to serve the scheme. Earlier, the watchdog had expressed doubt due to the poor IT penetration in the postal system, post offices may not be able to provide NPS services. “But around 3,000 post offices were found to be fully equipped,” the official said. The official didn’t specify the time frame within which the agreement will be signed. The PFRDA opened up the new pension system to all citizens from May 1, 2009. It is compulsory for all government employees joining service on or after January 1, 2004. Under the new pension system, instead of agents selling the scheme, the regulator has banks and other financial institutions as points of presence, where an account could be opened. As a result, the marketing cost of the pension plan remains low and the fees applicable are disclosed upfront. The scheme offers a social security net for workers in the unorganised sector too. The regulator is now in talks with the government to bear the transaction cost for the unorganised sector, which would make the scheme even more attractive.
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